Well, I was starting to write about how fun my weekend is going to be, until I just received a phone call from my eldest's first optomitrist office.
My eldest has ADHD, offically. So, it's hard for him to follow instructions and figure out what adults mean. Most of the time, he needs to be physically shown what you mean, then it clicks for him. But how do you show someone where to look and how to keep your eyeball straight for an eye doctor's assistant to take a picture of your retina? You really can't - trust me, we've tried.
Well, this first eye doctor that we went to was good (the doctor, that is), however his office staff wasn't - they were the exact opposite, which is bad for a pediatric optomitrist. The office staff is made up of a bunch of old ladies who treat you like you are constantly bothering them. They get clearly annoyed with my son who can't follow what they are trying to have him do, and to top it off, they have old raspy voices. They have names like Artie...just not friendly, pediatric like. You'd think they would have the Fantastic Sams stage names like Susie or GiGi or something to help them along.
Well, after a year of being annoyed, we tried a new eye doctor & liked this new one much more. For one, they bill our insurance correctly. The former place was actually telling me it was MY problem that the insurance was not being billed right...all the while it was them who were putting the wrong birthdate on the bill...but I regress.
Just last week, I had received a post card for a reminder to setup a follow up appointment with this original eye-guy. I didn't call. Just now, I just got a "friendly" reminder call from Artie about the post card I didn't call about. It was time to break the news: I had switched doctors. I said it as nicely as possible: 'Oh, Hi! Yes, thank you, we got the post card, but we have moved offices.' That was how I put it, nice, polite and direct. Well, she said 'ok.' and hung up. She didn't even say 'good bye' or 'thank you'.
This is a reminder to me: customer service is always important. Being nice to people is important. You should be nice even if you personally are having a bad day
My mom, sisters and I often comment about how crabby old people like 'Artie' were probably crappy young people. I'm going to continue trying to be nice (it doesn't always happen, but I will try). And I will always say 'Thank you' and 'Goodbye' to people on the phone. You are welcome, Artie...thank you for reminding me I don't want to be a crappy 'young' person, so I can try to avoid being a crabby old lady.
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