Wednesday, December 5, 2012

Wait...What?! Dr. Pediatrian Dentist said Dr. Wonderful Dentist will be calling me?!

Oh boy.  I just got off the phone with Dr. Pediatric Dentist, after talking with him this weekend.  Dr. Pediatric Dentist's secretary called me and said:
Dr. Pediatric Dentist just got off the phone with Dr. Wonderful Dentist 20 minutes ago.  Dr. Wonderful Dentist will be calling you.
I'm not sure what he will be calling you about.
COME ON!?  Really?  Why can't I just shake this guy?!!!  I don't want to go back to Dr. Wonderful Dentist.  He sucks.  I broke up with him yesterday on my blog.  I even wrote that beautiful poem and everything!
Let's rewind to recap what happened on Saturday when I called to get an appointment with the original Pediatric Dentist for the cavity and a full mouth x-ray.  Remember, Dr. Pediatric Dentist was the person who referred us to Dr. Wonderful Dentist back in May.

Initial Phone call with the Secretary went something like this:

Me:  Hi, I'd like to make an appointment to have Dr. look at a cavity and at the same time get a full mouth x-ray for a periodontist we are also working with.

Her: Wait...why are you calling us if you are under the care of Dr. Wonderful Dentist?

Me:  Well, Dr. Wonderful Dentist said he has a cavity, wanted the periodontist to look at it, and now it is hurting him.  Since the periodontist wanted a full mouth x-ray, I thought we could work it out to get both done.

Her: We don't know anything about what is going on.  We haven't gotten a letter or a phone call from Dr. Wonderful Dentist.  Nor from a periodontist.

Me:  That is odd, Dr. Periodontist said he talked with your office.  But anyway, Dr. Pediatric Dentist referred us to Dr. Wonderful Dentist, so maybe you can talk with him and he'll understand and get us in.

Her: You haven't been in here for a cleaning since December 2011.

Me:  We've had his teeth cleaned three times since May by Dr. Wonderful Dentist.

Her:  I don't understand why you want to come here and not go there.

Me:...just please tell the doctor....yada, yada, yada...
So, Dr. Pediatric Dentist called me back.  Unfortunately I was in the waiting area at gymnastics, so all these moms had to hear me explain that there is something genetic, how we are working on with the geneticist.  I'm not worried right now about why they are falling out...I want to know what to do about the cavity.

Then I told him how disappointed I've been with Dr. Wonderful Dentist.  He apologized & said his intention wasn't to have it be hard on us sending us to him, but instead was really trying to help.  There were tears, yes, tears...and all this was in public.

How did the call end?

Dr. Pediatric Dentist and I hung up the phone with him saying "I still want to talk with Dr. Wonderful Dentist, to get an update on what is going on.  We'll work on it from there."

SO - I get a call Tuesday from Dr. Pediatric Dentist's office.  They said 'Yes...you were right, Dr. Wonderful Dentist is impossible to get a hold of.'  Yes - we all knew that....then...they told me to go back to him.

What the hell?!  Dr. Wonderful Dentist is exactly like the Wizard of Oz...his name precedes him.  No one wants to touch my son now...they don't want to step on Dr. Wonderful's toes or something.

Here comes MORE DRAMA:
Yesterday afternoon I got a call from Dr. Wonderful Dentist's secretary, asking if we could come in Friday to have the tooth looked at.

I said NO.  I told her how I really felt about Dr. Wonderful Dentist.

She replied and said...he would want to hear what you have to say.  Why don't you come in on Friday and tell him.

I told her NO.  I'd rather talk with him and tell him over the phone.  The service of care we have been getting from him has been utterly disappointing and I don't think it is in my son's best interest to have him care for him anymore.

So...guess where I am now?

Waiting for a call back from Dr. Wonderful Dentist.

Seriously! Seriously?  Again...I'm waiting for him to call me back?

Oh yea...and I made an appointment for my son next week to see a completely new dentist.

Monday, December 3, 2012

Sorry, Charlie. I have the ruby slippers and I hope your hot air balloon takes you far away

I called our original pediatric dentist this weekend to try to get arranged the fix to the eldest's cavity.  He has been complaining all week about his tooth, and now says a different area hurts as well.  The thing is...with sensory issues, his pain tolerance is extremely high...so anything to hurt him, has to be excruciating to the average Joe.

The call into Dr. Pediatric Dentist was the typical struggle of explanations, justifications, call backs, tears, and pleas.  I'll post about the details tomorrow, but where I left off...'Let me call Dr. Wonderful Dentist before we do anything, so I can get up to speed.'  Uh, up to speed?  There really hasn't been anything done, but I have faith in you, Dr. Pediatric Dentist...and I hope to hear back from you this week.

In the meantime, my anger ensues about Dr. Wonderful Dentist.  One of the things Dr. Pediatric Dentist's office said "We don't know anything that is going on, we haven't gotten one letter from Dr. Wonderful Dentist."  Yes - I know...he sucks.  He has been nothing but the Man Behind the Curtain, the Wizard of Oz fooling everyone of his 'greatness.'

So, for 7 months we had the promise of a resolution to my eldest's teeth and we have gotten no where but directions to take the long way down the yellow brick road, ending at the Emerald City.  What we found though, was the curtain...and the man...'just a man' behind that curtain.  All this time because of Dr. Wonderful Dentist's promise, it seems like everyone wants him to 'continue' to take the lead.  Well, I now realize, standing here with the broomstick in my hand, it is still me with the power to do it all.  I have the ruby slippers and it is time for me to continue the trek to the right path.

I'm watching you float away in the hot air balloon, Dr. Wonderful Dentist, just like in the movie.  We may run into each other at some point again...and I will smile at you.  But when I click away in my ruby heels, I will secretly hope you have more guilt on your shoulders than you can bear.  I don't really wish you ill-will, but I wouldn't mind you having many, many nightmares of a few wicked witches while you sleep.

There have been many doctors and therapists that we are no longer working with.  Not every experience will end in a good working relationship of care.  But none of the breakups from these former healthcare providers have left me so beat down as this one has.

For my own closure, I've decided to pen a little poem about my experience with Dr. Wonderful Dentist:
Charlie is his name,
Zero focus is his game.
Every assurance he has made,
Reneged promises is all we've gained.

Each night we pray, there will come the day,
Peace and easiness will follow as we rise.
And solutions to our hardships we will gain,
Kindness from all those we love, through all time, is our daily prize.
So long, Chuck.